I'm amazed at how superior your vanilla is!
- Des, The Grommet

COVID-19 INFO

Latest updates on items, orders, customer service, etc.

Item Availability & Order Status

We’re doing our best to re-stock products and fulfill orders as quickly as possible. Due to high demand, you may experience out-of-stock items, in addition to potential delays of 1-3 days for the processing and shipping of your order. Once shipped, delivery can take 2-5 business days (within contiguous U.S.), depending on destination.

We greatly appreciate your patience during this time, as both we and the US Postal Service are experiencing unusually high volumes of business.

Returns, Replacements and Refunds

We are unable to accept any returns at this time, in an effort to protect the safety of our staff. We encourage you to make your selections carefully.

Contacting Customer Service

We are experiencing an extremely high volume of calls and email messages; as a result, response times are longer than usual. In general, email via our online contact form is the best way to reach us. Please do not send multiple emails or leave multiple voice mail messages – we are responding as quickly as possible. We appreciate your patience and understanding!

If you’re wondering where your package is, please know that a USPS Tracking information email is automatically generated when we print your shipping label. If it’s been a few days and you haven’t received the tracking info email, please check your email “SPAM” folder.

We wish health and well-being to you and your family!

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The Vanilla Company